Our team is here to help out, and answer questions. However, we also know that when you're experiencing an issue, it can be quicker to resolve it by yourself. So, if you're experiencing an issue with Todoist, here are some resources you might find helpful.
Note
Check the Known Issues page
If the bug is already known to the Todoist team, it'll likely be listed in the Known Issues page. This page is available only in English.
The page is updated regularly (you will see the date it was last updated at the top of the page) and we always include the statuses of our currently known bugs. If there are any temporary workarounds you can use while we’re working on a fix, they’ll be listed on this page.
Identify if the issue is a new or experimental feature
It may be that you're mistaking a new or experimental feature for a bug.
Check the What's New page to see if it's a new feature, and our experimental features page to see if this is a feature we're currently sharing with Experimentalists.
Quick tip
Try out some troubleshooting steps
Have you tried solving the issue yourself using one of our troubleshooting guides?
- Having trouble with Todoist?
- Having issues with sync?
- Clear your browser cookies
- Why is my password not working?
- Having trouble logging in to the Windows 10/11 app?
Are you having trouble with an integration?
If you’re experiencing issues with an integration, please check if we have an article for that integration in the integrations section of our help center.
Warning
Still need help? Contact us
Do you still need help? No problem! Use the Todoist contact form to create a ticket.
When submitting a ticket, include the following information:
- Platform(s) or browser(s) where you’re experiencing the issue (for example: macOS, Android, or Google Chrome)
- Troubleshooting steps you’ve already tried
- Screenshots or a screen recording of the issue
- Todoist app version number
If you're not sure where to find the Todoist app version number, follow these steps:
Find out which version of the desktop app is installed on your computer:
- Open the Todoist macOS app.
- Click Todoist in the top-left corner (next to the Apple logo).
- Select About Todoist.
Find out which version of Todoist is currently loaded in the macOS app:
- Open the Todoist macOS app.
- Click your avatar in the top-right corner.
- A menu will appear. The version number is listed at the bottom of this menu.
Note